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Shipping & Delivery

Shipping Information

UK mainland delivery is included (unless otherwise stated) for all orders over £25.00
Orders under £25 will incur a postage cost of £3.00
Shipping to remote areas within the UK may incur an extra charge (including remote Scottish Highlands postcodes AB31-56, DG3-9, FK18-21, G63, HS1-9, IV13-63, KA27-28, KW1-9, PA20-78, PH17-50, ZE1-3 and the Channel Islands).
For any shipping enquiry outside of the UK mainland, (USA and Europe) please email hello@susieheyesart.co.uk before placing your order to confirm the availability of service and additional carriage charges

From receipt of your order we aim to dispatch prints within 7 days, and original paintings within 14 days (earlier if they are already mounted and packaged.) If in the unlikely event, there is a delay, we will let you know immediately via email

Artwork orders under £25 will be sent by First Class Royal Mail
Artwork orders between £25 and £100 will be sent by Royal Mail signed for First Class, which will be tracked, insured and signed for services
Artwork orders over £100 will be sent by Royal Mail Special Delivery, which will be tracked, insured to a higher value, and signed for services

All prints purchased through our site will normally be delivered within 10 calendar days after the date of your order confirmation unless otherwise agreed upon or specified during the order process (subject to delays caused by events outside of our control). All original artworks purchased through our site will normally be delivered within 17 calendar days after the date of your order confirmation unless otherwise agreed upon or specified during the order process (subject to delays caused by events outside of our control)

Deliveries cannot be left anywhere other than the nominated delivery address. A telephone number must be provided where you can be contacted to facilitate the delivery. Up to two subsequent delivery attempts will be made if the first delivery attempt is unsuccessful, which may include leaving a card for you to contact the courier company to arrange re-delivery or local collection
As the buyer, it is your responsibility to provide the correct address/addressee and to be able to take delivery of your package. If either requirement is not met and your order is not delivered as a result, refunds will not be provided. If goods are returned to us as undeliverable, a refund will be provided, minus our original shipping and insurance expenses
If your delivery address is a business premises please don’t forget to add the name of the business in the delivery address – delivery companies sometimes will not deliver to a business address with no company name

Returns

Susie Heyes Art has a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. All return postage fees are your responsibility, and the item must be sent on a signed for service with proof of posting.

To start a return, first, contact us at hello@susieheyesart.co.uk to explain the return reason, and receive permission to send. Items sent back to us without first requesting a return will not be accepted.

You can always contact me for any return question at hello@susieheyesart.co.uk

Damages & Issues

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Refunds

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If the item has been damaged in transit we may require you to photograph the damage and packaging for insurance reasons.